How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Joseph Varner Your Own Question

Joseph Varner
Joseph Varner,
Category: Printers
Satisfied Customers: 37
Experience:  Enterprise Support Specialist at Arthur J Gallagher
94318210
Type Your Printers Question Here...
Joseph Varner is online now
A new question is answered every 9 seconds

My printer doesn't print color pictures right. they are

Customer Question

My printer doesn't print color pictures right. they are shaded in green and blue. black printing is fine. the ink supple is full.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: less than a year and it's model ET 2550
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have never been able to print pictures. Just black
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Printers
Expert:  Joseph Varner replied 1 month ago.

Hi, my name is ***** ***** I am happy to assist!

You are certain your yellow ink supply is full? If so, there should be an option in the Epson software to clean the print heads. I would try cleaning the print heads about 3-4 times and then see if the picture starts printing normally.