Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello! Thank you for choosing Just Answer! My name is ***** ***** I will be the expert assisting you with your printer issue today.
First, let's try to do a soft reset. This entails simply turning the printer on, when you hear the mechanics starting to move, immediately unplug the printer. Let the printer sit for about 10 minutes. This clears the memory and also clears any static in the unit as well.
Go ahead and do this for me and then plug in and turn the printer back on after 10 minutes. Let me know if this resolved the problem or if we need to proceed!
Were you able to get it to work or do we need to proceed?