Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Let's begin by trying to "reset" the printer. Please unplug the power cord from the printer and leave it unplugged fro at least 10 minutes. While you are waiting, please also restart your computer. Please make sure that you book mark this page so you can return to it and let me know the results.
That will be fine.
I am terribly sorry. For some strange reason I did not receive notification when you posted your response about being back. If you still need help with this, let's set a time to get together and work on this. Please let me know a good time for you and I will do my best to be available. Be sure to specify your time zone. Thank you for your patience.
I see that you requested SECURE REMOTE ASSISTANCE, but the payment failed. Often this happens because your bank sees a second charge from the same company on the same day and suspects fraud. You can usually clear it up by calling them and reassuring them that the charge is legitimate, or you can just use a different card. In fact, if you try it again tomorrow it will probably go through without a hitch.
I look forward to helping you and I sincerely ***** ***** the delay to you today.