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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Canon pixma mx892. The dropdown door does not stay

Customer Question

I have a Canon pixma mx892. The dropdown door does not stay closed. Also, I have a Rattle whenever a page is being printed.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No it hasn't. My printer is about 3 and 1/2 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC. Windows 7 and 10.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing special happened before. It has been going on for about 1 week.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No.
Submitted: 1 month ago.
Category: Printers
Expert:  Louie replied 1 month ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, which "...dropdown door..." please?

Or better yet, please post back with a clear picture of the "...dropdown door does not stay close..." Click HERE.

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