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Kevin T
Kevin T, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 500
Experience:  IT Manager at Wood Group PSN
94743361
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For some reason it will not take my paper it is like it wont

Customer Question

hello for some reason it will not take my paper it is like it wont catch it
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: I have a Epson stylus photo R2000
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: its a year old
JA: How long has this been an issue? What happened right before this popped up?
Customer: it started last night nothing I was printing a ton i print notepads for my company and stationery i had just don't 600 sheets for notepads but i do that all the time
JA: Anything else you want the printer expert to know before I connect you?
Customer: nope i need this fixed asap
Submitted: 1 month ago.
Category: Printers
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

I see you are having printer issues, can you give me the serial number of the printer. It saves messing around I can look this up and it gives me all the info about the device in the fastest way possible.

Regards

Kevin

Customer: replied 1 month ago.
N4FY136395
Expert:  Kevin T replied 1 month ago.

Are you sure that's correct?

Expert:  Kevin T replied 1 month ago.

Does it give you a media load error?

Customer: replied 1 month ago.
Jesus it's letting me do one at a time
Expert:  Kevin T replied 1 month ago.

One page?

Customer: replied 1 month ago.
It says media out or not loaded coreextly
Expert:  Kevin T replied 1 month ago.

I think you've set the driver some-ware. Could I connect and have a look?

Customer: replied 1 month ago.
I don't want to pay any more
Expert:  Kevin T replied 1 month ago.

Can you right click on the Printer and go to Printer Properties. Please show me what you see, can you take a screenshot and attach it here?

Customer: replied 1 month ago.
It's working nka
Customer: replied 1 month ago.
Slowly adding more and more
Expert:  Kevin T replied 1 month ago.

Ok, please rate me above

Customer: replied 1 month ago.
It was fine but too high of a charge
Customer: replied 1 month ago.
I wasted money cause I figured it out on my own
Expert:  Kevin T replied 1 month ago.

If you rate me I get credit or helping or trying to help, the stars are at the top