How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Rinter is Offline, not sure how to resolve the issue, HP

Customer Question

rinter is Offline, not sure how to resolve the issue
JA: What's the make/model number of your printer? How old is it?
Customer: HP Officejet 5740 about 2 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I amnot sure what happened before. The Printer stopped printing around 5:00 pm Tuesday. This morning I deleted the five jobs int he queque and started over, to no avail. I turned the Power off and restarted, nothing.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I think that is it. Thank you for your assistance.
Submitted: 1 month ago.
Category: Printers
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

I see you are having printer issues, can you give me the serial number of the printer. It saves messing around I can look this up and it gives me all the info about the device in the fastest way possible.

Regards

Kevin