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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15772
Experience:  HNC Computing; Large format and multifunction printer expert
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I HAVE A HP 8600 OFFICE JET PRO. PROBLEMS FAXING MULTIPLE

Customer Question

I HAVE A HP 8600 OFFICE JET PRO. I AM HAVING PROBLEMS FAXING MULTIPLE PAGES ! SINGLE PAGE IS FINE. CAN YOU HELP
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: 2-3 YEARS OFFICE JET PRO 8600
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: IT IS SEPARATE
JA: How long has this been an issue? What happened right before this popped up?
Customer: APPROX SIX MONTHS.
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 1 month ago.
Category: Printers
Expert:  Electronics Pete replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 1 month ago.

What problems are you having?

What happens if you try to fax just 2 pages (not several pages)?

Customer: replied 1 month ago.
I have tried 3 pages and does not go through. Seems to stay on 'send page 1' and that's it
Expert:  Electronics Pete replied 1 month ago.

Ok, so the pages are not feeding through the machine at all?

Customer: replied 1 month ago.
it picks up one, two, three pages and stays on 'sending page one' and that's it.
Customer: replied 1 month ago.
waiting for response !!
Expert:  Electronics Pete replied 1 month ago.

Please confirm if you are using the automatic document feeder (ADF) on top of the machine?

Customer: replied 1 month ago.
of course !! with multiple pages, its sits forever and remains 'sending page one'
Expert:  Electronics Pete replied 1 month ago.

Ok, then the printer may have a firmware fault.

Can you try installing the latest firmware from the HP website and let me know if that helps?

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8600-e-all-in-one-printer-series-n911/4322914/model/4323658#Z7_3054ICK0K8UDA0AQC11TA930C7

Expert:  Electronics Pete replied 1 month ago.

Hi, just checking in on your question, do you need any further assistance?

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