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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 36462
Experience:  Troubleshoot printers, scanners, etc.
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I need to run it on anther computer but can't find the

Customer Question

I need to run it on anther computer but can't find the install disc. Is there any hope? The new computer sees it as an MG5400 but zi csn't seem to talk with it
JA: What's the make/model number of your printer? How old is it?
Customer: Pixma MG5420 round 2 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Win XP7 on Dell XPPROPlus laptop
JA: How long has this been an issue? What happened right before this popped up?
Customer: Yesterday just after the printer was moved from a windows desktop. The OS on both is the same XP Pro 8
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 4 months ago.

Hi,

I'm sorry about the issue. Please click on the Canon website below:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/mg5420?tab=drivers

, then there, download and install the MG5400 series MP Drivers, and check.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Printer Tech replied 4 months ago.

If needed, click on the direct website link below:

http://tinyurl.com/las9ymd

, then open / run the download file mp68-win-mg5400-1_01-ejs..., and install it and check.

- If you'd like to, I can also connect remotely to your computer and fix this issue directly and quickly on your computer for you.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - Printer Tech replied 4 months ago.

Hi,

How are you? It's been a few days. Do you still need help with the printer issue? And/or do you need help with anything else?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,