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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4667
Experience:  B.Sc. Computer Science with Honors
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It keeps saying printer offline, new XP-235, mac, trying to

Customer Question

it keeps saying printer offline
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: new XP-235
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: trying to install the new printer followed instructions from disc not sure what to do next
JA: Anything else you want the printer expert to know before I connect you?
Customer: unsure of what os is
Submitted: 1 month ago.
Category: Printers
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 1 month ago.

unplug the router power and let it sit for 2 mins power it back on and wait another 2 mins to let the router boot up.
Unplug the printer power and follow the same steps as you followed with the router.
The printer must be good to print, let me know if the problem persists.

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