Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP
Did you try to hard reset the printer ?
First of all, I don't think you have seen my reply because I have asked you a simple question "Did you try to hard reset the printer ?" on 2nd November and after 22 days on 24th November, you replied me back. You never answered my question nor I have asked you the question, which you have answered earlier, I will request you to read your emails or at lease check the question page in future to know, if there is any reply to your question or not, because I have seen many customers who just post the question and close the question page and never check their emails to know, if there is any reply or not and they think that no one had replied them back. Just call our customer care and take the refund of the deposited money.