thank you very much for your question. My name is***** and I will be assisting you today.
Can you please let me know what the exact issue is with your printer? Can´t you get it to connect to your PC via WIFI nor USB, or I did understand this wrong?
Thanks for your patience and best regards,
Thank you for letting me know. Would you be interested in letting me or an other expert analyze and solve this problem for you directly at your computer via a remote connection?