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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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New MFP 377. Trying to go wireless. Everything was fine

Customer Question

New MFP 377. Trying to go wireless. Everything was fine until they told me to connect the USB. It took hours to get to 44% and my SSID dib
JA: What's the make/model number of your printer? How old is it?
Customer: Brand new color laser jet pro map M377dw
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Setting it up today for first time
JA: Anything else you want the printer expert to know before I connect you?
Customer: No just trying to get it to work
Submitted: 1 month ago.
Category: Printers
Expert:  Lorenz Vauck replied 1 month ago.

Dear Client,

thank you very much for your question. My name is***** and I will be assisting you today.

Can you please let me know what the exact issue is with your printer? Can´t you get it to connect to your PC via WIFI nor USB, or I did understand this wrong?

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 1 month ago.
I want to go Wifi. However they prompted me to install software using USB cable and that never made it past 44%
Expert:  Lorenz Vauck replied 1 month ago.

Thank you for letting me know. Would you be interested in letting me or an other expert analyze and solve this problem for you directly at your computer via a remote connection?

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