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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can't get my printer to scan to my dell computer, HP

Customer Question

I can't get my printer to scan to my dell computer
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: HP OFFICEJET 8620. I JUST BOUGHT IT EARLIER THIS YEAR
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: i am having trouble with scanning not printing
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have a dell 8600
JA: Anything else you want the printer expert to know before I connect you?
Customer: I just need to figure out how to scan
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Is there any error or message when scanning? Was scanning working fine previously?

Do you see the HP Officejet program on your computer? If yes, can you open it and see if it lets you scan?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

Is the printer connected to the computer with the USB cable? Or is the connection wireless?

Do you see the HP Officejet program on your computer? If yes, does that program let you scan with it? Is there any error or message?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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