I'm sorry about the issue. Is there any error or message when scanning? Was scanning working fine previously?
Do you see the HP Officejet program on your computer? If yes, can you open it and see if it lets you scan?
Please reply at the box below. Thank you,
Is the printer connected to the computer with the USB cable? Or is the connection wireless?
Do you see the HP Officejet program on your computer? If yes, does that program let you scan with it? Is there any error or message?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,