How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Md. Sadique Your Own Question

Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3140
Experience:  Electronics engineer with 7+ years of experience in repairing office equipments & printers
22727371
Type Your Printers Question Here...
Md. Sadique is online now
A new question is answered every 9 seconds

My Epson 4630 is printing with red vertical lines all the

Customer Question

My Epson 4630 is printing with red vertical lines all the time
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: WorkForce Pro WF-4630. It is about 6 months old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC with Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just started happening a few days ago. I did change ink cartridges but have never had that happen before.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Printers
Expert:  Md. Sadique replied 1 month ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 1 month ago.

The most likely and common cause to this type of problem is that your printhead is clogged and dirty. It has to be cleaned because a printhead is the part of the printer which puts ink onto the paper.

Expert:  Md. Sadique replied 1 month ago.

Would you like me to remote in your computer and work on this issue directly?

It will help me to understand the problem better and will give me a better insight on how to troubleshoot the issue.

Customer: replied 1 month ago.
Thank you. I have run all of the suggested maintenance and nothing seems to work.
Customer: replied 1 month ago.
I have tried to clean the printheads, but the problem persists.
Customer: replied 1 month ago.
No, I do not want to connect remotely.
Expert:  Md. Sadique replied 1 month ago.

In that case, let's try manually cleaning the printhead.
Take a paper towel and fold it into 4 turns and make it little thick. Then add little rubbing alcohol to it and then place it in the path of the printhead carriage. Then move the printhead carriage over it a few times.
Please follow this link to see a video : http://www.youtube.com/watch?v=yrAqXjX10xs
Tell me if it makes any difference to your problem.