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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31236
Experience:  Printer and scanner problem resolver for over 15 years
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I have a MG 5720 printer, An ink casette was accidently

Customer Question

I have a MG 5720 printer, An ink casette was accidently dropped into the mechanism. How can I retrieve it? Or how do I open the unit?
JA: What's the exact make and model of your printer?
Customer: Canon MG 5720
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Win 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: last evening. Loading new cartridges.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Hi there and welcome

Are you still able to see the ink cartridge in the printer?

Customer: replied 1 month ago.
printer is MG5720
Cpr is a PC Win 10
Incident just happened
Nothing happened
Expert:  Richard replied 1 month ago.

ok, unplug the printer, turn it upside down an gently shake it.

Can you the get the cartridge to drop out?

Customer: replied 1 month ago.
no
Expert:  Richard replied 1 month ago.

ok, then there is not going to be a cassette in it as it would not fit anywhere else.

Is the printer printing?