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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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How do I tell which cartridges need replacing. It prints

Customer Question

How do I tell which cartridges need replacing. It prints nothing at all.
JA: What's the make/model number of your printer? How old is it?
Customer: HP Officejet Pro 6830 - it is about a year or a little longer.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC. I am not sure about OS or how to answer that.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing significant. Before when I needed to change cartridges I think it told me which one(s) needed changing, but this time that did not happen. I just need to go get some cartridges, but there has to be a way to tell which ones are low.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No.
Submitted: 1 month ago.
Category: Printers
Expert:  IT Miro replied 1 month ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 1 month ago.

If you installed the correct printer drivers, it can tell you the status of your ink cartridges.

Expert:  IT Miro replied 1 month ago.

Please tell me if your computer can communicate with the printer at the moment?

Thanks,

IT Miro

Expert:  IT Miro replied 1 month ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 29 days ago.

Hello!

Let me know if you were able to receive my messages.