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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Toner replacement notice keeps coming on after new toner has

Customer Question

Toner replacement notice keeps coming on after new toner has been inserted
JA: What's the make/model number of your printer? How old is it?
Customer: MFC-L2700DW 2 to 3 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Good ? Ha..talking to a noob
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was working up to a couple of hours ago, it said toner needs replacing... inserted new toner..same message
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, I have unplugged it and tried to reset that way.
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please