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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I'm trying to scan some docks I have the envy5504 which I

Customer Question

Hi pearl I'm trying to scan some docks I have the envy5504 which I just set up can you help me pleasee
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: envy5504
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: I never try this is my first trying t osaan
JA: Anything else you want the printer expert to know before I connect you?
Customer: how I can use my my phone to print
Submitted: 4 months ago.
Category: Printers
Expert:  Dustin replied 4 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 4 months ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, or Windows 10.

Also, since you mentioned trying to print from your phone, whats the name brand and model of your phone?

Thank you,

Dustin S