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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My MX 510 printer is suddenly no longer connected. What now?

Customer Question

my MX 510 printer is suddenly no longer connected. What now?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: My printer is probably 10 years old and beyond MX 510 I don't know
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC AIR
JA: How long has this been an issue? What happened right before this popped up?
Customer: Several days and right before I was offline for a few days with a Comcast issue.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: Printers
Expert:  Richard replied 7 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket) as well as the wifi router, then power off the mac

Then wait 10 minutes, connect the power again to the wifi router, wait 5 minutes then connec the power to the printer, turn it on, star the mac and tell me please if it is now operating correctly.

Let me know the results please