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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Some how my HP printer was uninstalled and I need to scan

Customer Question

Some how my HP printer was uninstalled and I need to scan some documents
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: Probably a couple of years old at the most and it's a HP OfficeJet Pro 8600 Plus
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC and I'm sorry, how do I look for that info as far as the OS?
JA: How long has this been an issue? What happened right before this popped up?
Customer: It's been "unconnected" for a few months - we have two printers as my husband is self employed and therefore, must have a printer so....the need for two.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no, I don't think so. Well, I can still print to this printer via my ipad
Submitted: 1 month ago.
Category: Printers
Expert:  Md. Sadique replied 1 month ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 1 month ago.

Would you like me to remote in your computer and work on this issue directly?

It will help me to understand the problem better and will give me a better insight on how to troubleshoot the issue.

Customer: replied 1 month ago.
sure
Expert:  Md. Sadique replied 1 month ago.

Please accept the remote offer to continue.

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