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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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We have a \MFC-J451DW printer which is running well printing

Customer Question

Hi We have a \MFC-J451DW printer which is running well printing via wifi off the PC my folks are using, but we cannot get the Scan application to work. It will not appear in his email or files when scanning a document. We have uninstalled and reinstalled drivers and looked at all the set up and everything seems to be fine. Any ideas? Jodi
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: MFC-J4510DW its about 4/5 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC and its windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Dad changed his internet to NBN and had to reinstall the drivers and the scan feature has not worked since then.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Not that I can think of
Submitted: 5 months ago.
Category: Printers
Expert:  Md. Sadique replied 5 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 5 months ago.

Would you like me to remote in your computer and work on this issue directly?

It will help me to understand the problem better and will give me a better insight on how to troubleshoot the issue.

Customer: replied 5 months ago.
Hi I do not want to sign up for a monthly subscription? This is a one off and it's already cost me $32.00 AUS
Expert:  Md. Sadique replied 5 months ago.

If you don't want a monthly subscription then no need to go for it.

Expert:  Md. Sadique replied 5 months ago.

After resolving your issues, I will tell you how to opt-out of subscription if you have already enrolled for it.

Expert:  Md. Sadique replied 5 months ago.

Please tell me if you would like me to remote in your computer.

Customer: replied 5 months ago.
No I am no longer at my parents house. So it wouldn't be of any use.
Expert:  Md. Sadique replied 5 months ago.

You can tell me at what time you will be back at your parents house. I will troubleshoot at that time.

Customer: replied 5 months ago.
It will not be until tomorrow afternoon.
Expert:  Md. Sadique replied 5 months ago.

Just post a message here when you are ready.