thank you very much for your question. My name is***** and I will be assisting you today.
Would you be interested in letting me analyze and solve this problem for you directly at your computer via a remote connection?
Thanks for your patience and best regards,
OK, you can go ahead then and request a remote-assistance already please. The site should ask you that. Does it?
sorry for the delay, I am here. Do you want to get started still? Please let me know and we can go ahead.
Thank you very much,