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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I cannot print from emails, HL-L2340DW about 2 weeks old,

Customer Question

i cannot print from emails
JA: What's the make/model number of your printer? How old is it?
Customer: HL-L2340DW about 2 weeks old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: lap top
JA: How long has this been an issue? What happened right before this popped up?
Customer: this issue has been from the start it will print from word
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Printers
Expert:  Lorenz Vauck replied 4 months ago.

Dear Client,

thank you very much for your question. My name is***** and I will be assisting you today.

Would you be interested in letting me analyze and solve this problem for you directly at your computer via a remote connection?

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 4 months ago.
I would like the securely connection so we will have to arrange a time because you are in America And I live in Australia
Expert:  Lorenz Vauck replied 4 months ago.

Dear Client,

don´t worry, we can do it, I am actually in Germany (JustAnswer has experts from all over the world that work remotely), you in Australia and I just have worked with another Australian client as well. I am here now and if you wish, we can get started right away, or we can schedule a date and time if you wish. Just let me know how we should do it, by replying below please. Thank you very much.

Best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 4 months ago.

Dear Client,

I will be back in about 9 hours from now, then I will be available for about 9 hours from that time as well. Maybe you are available sometime during that timeframe?

Thank you very much,

Lorenz Vauck

Customer: replied 4 months ago.
I Have decided to cancel the question because I am not going to pay any more money
Alan
Expert:  Lorenz Vauck replied 4 months ago.

Thank you and good luck to you Alan.

Best regards,

Lorenz Vauck

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