thank you very much for your question. My name is***** and I will be assisting you today.
Would you be interested in letting me analyze and solve this problem for you directly at your computer via a remote connection? I can then try to reinstall the printer for you.
Thanks for your patience and best regards,
Thank you, ***** ***** make you an offer in a minute, but can you please first let me know if you are on Windows or on a Macintosh?
Perfect, we can go ahead then. Here is my offer. Once you have accepted it, I will provide you the instructions about how to connect with me remotely (it´s very easy), so that I can fix your printer for you. Thank you.
Are you still there Warren?