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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Can't get my scanner to scan, 4650 all in one series, Pc

Customer Question

can't get my scanner to scan
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: 4650 all in one series
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Pc windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: My computer had been hacked and I had it into Best Buys to clean up the virus
JA: Anything else you want the printer expert to know before I connect you?
Customer: My son-in- law is a network administrator and he worked via phone trying to resolve the issue. We uninstalled the program reinstalled and disconneted the wireless
Submitted: 1 month ago.
Category: Printers
Expert:  Lorenz Vauck replied 1 month ago.

Dear Client,

thank you very much for your question. My name is***** and I will be assisting you today.

Would you be interested in letting me analyze and solve this problem for you directly at your computer via a remote connection?

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 1 month ago.
okay
Customer: replied 1 month ago.
okay, are you there?
Expert:  Lorenz Vauck replied 1 month ago.

Yes, I am here, but there was a payment failure for your requested assistance. Can you please check this issue and possibly call the JustAnswer customer support at

1-***-***-****

to resolve this, then we can get started. Thank you very much.

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