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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Trying to replace black ink, workforce 2650, pc, just trying

Customer Question

trying to replace black ink
JA: What's the make/model number of your printer? How old is it?
Customer: workforce 2650
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: just trying now
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Lorenz Vauck replied 1 month ago.

Dear Client,

thank you very much for your question. My name is***** and I will be assisting you today.

Is there a problem when you try to change the black ink tank or do you just want an advise how you can do it?

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 1 month ago.
I can't get the ink holder to move so I can replace ink
Expert:  Lorenz Vauck replied 1 month ago.

Is the printer connected to the power and turned on already? It needs to be...