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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I just (today) purchased a wf3640 printer and am trying to

Customer Question

I just (today) purchased a wf3640 printer and am trying to set it up. After I enter the language, country, date and time, it goes into a preparation stage and then indicates a printer error of 0X69 and recommends shutting the printer off and trying again. I have gone through this 5 times with no success. What is a 0x69 error and what do I do to complete the set up
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: Epson WF3640. It was purchased new from COSCO this afternoon so I assume it is brand new as of today
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am running windows operating system, whatever the latest version is.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I in unpacked the new computer and tried to set it up as per the instructions. I entered the language, country, date and time as instructed and the printer tried to go through its preparation sequence. It then indicated a printer problem with error message 0x69 and instructed me to turn the printer off and try again. This has been repeated 5 times
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, I just need to know what the error message is indicating and how to proceed from here to get the printer set up and working
Submitted: 3 months ago.
Category: Printers
Expert:  Kevin8472 replied 3 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 3 months ago.

Can you tell me the serial number of the printer please?

Expert:  Kevin8472 replied 3 months ago.

It should be on the bottom or the back.

Customer: replied 3 months ago.
3467YH13V50665-03
Expert:  Kevin8472 replied 3 months ago.

Ok give me a few minutes

What does it say on the printer exactly?

Customer: replied 3 months ago.
No, the printer is not online and until it is set up, it cannot be set up
Customer: replied 3 months ago.
Printer error, Turn computer off and try again. Error message 0x69
Expert:  Kevin8472 replied 3 months ago.

Can you take the ink out and in, the error is related to the ink catrigues not being in correctly.

Customer: replied 3 months ago.
Forget it. I will take it back to COSCO and let them figure it out. Please refund the charge of $5 to my credit card as you don't seem to be able to figure it out. It appeared that I was contacting Epson but it only led to a hustle for a subscribed service.
Larry