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Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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How do I scan from a 4550 to a macbook? Then edit the

Customer Question

How do I scan from a 4550 to a macbook? Then edit the document.
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: ET-4550 6 months
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac Safari
JA: How long has this been an issue? What happened right before this popped up?
Customer: My first time to work at home and try this
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Printers
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

What type of printer do you have?

Editing scans is generally licensed software but i can look into.

Customer: replied 1 month ago.
Epson ET 4550
Customer: replied 1 month ago.
First how do I get it on my Mac.
Expert:  Kevin T replied 1 month ago.

Is this the printer or the software?

Customer: replied 1 month ago.
ET 4550 is the printer
Expert:  Kevin T replied 1 month ago.

You are not being clear, do you need this installed first?

Customer: replied 1 month ago.
The printer works fine with the Mac. I just can't find the document on the computer after it appears to scan.
Once I am able to find it I need to make a few edits to it. (not sure if it is actually scanning to the computer since I can not
find the document
Expert:  Kevin T replied 1 month ago.

Ok, can we connect for a look?

Customer: replied 1 month ago.
Never got any helpful answer. I want the complete refund promised. This service was not as described. Only a series of attempted upcharges. What a scam!
Expert:  Kevin T replied 1 month ago.

If you are not willing for me to explain this is licencee software i don't know what I can do. I also offered to connect and set up the scanning and editing for you as well. The software is very dependent on the type of PC MAC OS Softwware you have