I'm sorry about the issue. Was scanning working fine previously on an older computer with Windows XP, Vista, or 7?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
I'm sorry. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you, and this issue can be complicated since Brother does not support the scanning feature for this old printer on Windows 10, so we have to try some workaround to see if it works.
- Have you tried the full driver and software for Windows 7?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,