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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer cartridge error copy got stuck was taken out printer

Customer Question

printer cartridge error copy got stuck was taken out printer says consult USERS GUIDE mary helenese printer will not print.
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: X5650
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: LEXMARK
JA: How long has this been an issue? What happened right before this popped up?
Customer: HAPPEN ON 7/28/2016
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 4 months ago.
Category: Printers
Expert:  Kevin8472 replied 4 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 4 months ago.

Hi

Are you on MAC or Windows?

Customer: replied 4 months ago.
isi havethis a sca already paid $5.00 REQUESTED you have my card # plus a monthy by 3 mos.is this some type of scam mary
Expert:  Kevin8472 replied 4 months ago.

$5 is the deposit for the question and their is a charge for the answer as well.

I do not handle the payments i only assist people

Customer: replied 4 months ago.
i do not want any thing more to be addedto my card ploease you have not at this time even trying to fix the problerm this is on lexmark co. i am dealing with mary
Customer: replied 4 months ago.
you did not initially ask me for $39.00 TO DO THE JOB MARY
Expert:  Sudipto replied 4 months ago.

I am another expert, the $39 is for an additional services, which is not required for your case, because the problem is related with the printer. Let me know, if you want to continue with me or not ?

Customer: replied 4 months ago.
NO
Expert:  Sudipto replied 4 months ago.

OK

Customer: replied 4 months ago.
I PRESUME YOU WERE ONE OF LEXMARK TEC.
Customer: replied 4 months ago.
THE IMPRESSION I GOT YOU were going to trouble shoot the job for me mary.
Customer: replied 4 months ago.
why would i pay for a job in the next 24hrs. with out security? MARY

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