I'm sorry about the issue. Is printing currently working fine?
What's the error or message when scanning?
Is the printer connected to the computer with a (USB) cable? Or is the connection wireless?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
You're welcome. Great. Do you need help with any other computer question / issue today? Thank you for the update.