How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Officejet 4620 i would like tp print wirelessly how do i do

Customer Question

officejet 4620 i would like tp print wirelessly how do i do it
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: 5 years old 4620
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: i never tried to print wirelessly before
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.

Hi,
I'm sorry about the issue. What's the model of your internet modem / router device?

Have you tried the Wi-Fi / wireless icon / option on the printer's screen?
Please reply at the box below. Thank you,

Customer: replied 1 month ago.
comcast wifi modem
where is the printer screen icon
just let me know how I can do it
Expert:  Viet - Printer Tech replied 1 month ago.

Thank you. To confirm, this is the model HP Officejet 4620. Is that correct?

Customer: replied 1 month ago.
where is the wireless icon
i cant open your answer on my phone
Expert:  Viet - Printer Tech replied 1 month ago.

Can you please open your email on your computer in order to communicate with me on your computer?

Expert:  Viet - Printer Tech replied 1 month ago.

In your email on your PC, please open the email message from JustAnswer / Viet, then click on the link View Response in order to communicate with me at this web page on your PC.

1. Do you see the program called HP Officejet... on your PC computer?

2. On the printer, can you press the wrench button, then use the Down Arrow icon to select Network option, then press OK, then use down arrow icon and let me know the options there?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

Wireless setup is complicated. You would have to reinstall / re-set up the printer's driver / software on your computer.

Can I connect remotely to your computer, so I can set up wireless printing directly and quickly on your computer for you?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Related Printers Questions