Hi,I'm sorry about the issue. What's the model of your internet modem / router device?
Have you tried the Wi-Fi / wireless icon / option on the printer's screen?Please reply at the box below. Thank you,
Thank you. To confirm, this is the model HP Officejet 4620. Is that correct?
Can you please open your email on your computer in order to communicate with me on your computer?
In your email on your PC, please open the email message from JustAnswer / Viet, then click on the link View Response in order to communicate with me at this web page on your PC.
1. Do you see the program called HP Officejet... on your PC computer?
2. On the printer, can you press the wrench button, then use the Down Arrow icon to select Network option, then press OK, then use down arrow icon and let me know the options there?
Please reply at the box below. Thank you,
Wireless setup is complicated. You would have to reinstall / re-set up the printer's driver / software on your computer.
Can I connect remotely to your computer, so I can set up wireless printing directly and quickly on your computer for you?
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,