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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I just installed my Envy4520 but do not understand why it

Customer Question

I just installed my Envy4520 but do not understand why it will not ptint a form wich I have on my sdcreen. It asks all kinds of question aBOUT NETWOORK AND PASSWORDS. hOW DOE I JUST GET TO PRINT WHAT I WANT ?
JA: What's the make/model number of your printer? How old is it?
Customer: iT UIS ONE DAY OLD pRINTER IS eNVY 4520 ALL IN ONS
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc WITH wINDOWS 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just installed th printer and now want to print a form that I have on my computer
JA: Anything else you want the printer expert to know before I connect you?
Customer: I do not understand what else he needs to know
Submitted: 1 month ago.
Category: Printers
Expert:  Shefin replied 1 month ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

How do you connect the printer to the computer? Using USB cable?

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N