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Quiksilver07070, Computer Support Specialist
Category: Printers
Satisfied Customers: 727
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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I have a MFC-465CN and having problems with the fax. When I

Customer Question

I have a MFC-465CN and having problems with the fax. When I use it, it sends and error message "NG: Poor line condition/ out of memory. How do I delete the memory?
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Model MFC-465CN
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Not sure what you mean OS.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been operating extremely well.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, just want to find out how to delete the memory so I can continue faxing.
Submitted: 1 month ago.
Category: Printers
Expert:  Quiksilver07070 replied 1 month ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 1 month ago.

To delete the Fax need to HARD reset the machine.

Pull the power plug from the Electrical Wall outlet, ( this powers off the machine) then WAIT for 5 minutes for the memory to delete.

Then, plug back in, and power back on.

Customer: replied 1 month ago.
No thanks, ***** ***** while I was waiting, and I think I figured it out. Thanks
Expert:  Quiksilver07070 replied 1 month ago.

do you mind sharing what you found?

SO i can notate it, on my end.

For further customers.

Customer: replied 1 month ago.
Just googled the make and model of my printer and how to delete the fax memory. It listed several steps to delete the memory for copying, faxing etc. followed the easy steps.
Expert:  Quiksilver07070 replied 1 month ago.


thanks for sharing.

i will opt out, and best of luck.

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