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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Canon printer which I have never used. I have lost

Customer Question

I have a Canon printer which I have never used. I have lost the directions. Can you help me to fix it?
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: It is probably 3 years old. I have never used it at all. not even once.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It is a Lenovo computer. PC It is a Lenovo C3/C4/C5 Series
JA: How long has this been an issue? What happened right before this popped up?
Customer: I never used it so it has never been used
JA: Anything else you want the printer expert to know before I connect you?
Customer: I don't think so
Submitted: 1 month ago.
Category: Printers
Expert:  arsufi2002 replied 1 month ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 1 month ago.

By the way, is it a new printer?

Expert:  arsufi2002 replied 1 month ago.

Also, what's the printer model?

Expert:  arsufi2002 replied 1 month ago.

Are you receiving my reply

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