My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
First, make sure your Brother machine in Fax/Tel Mode, follow these steps:
Follow the steps listed below to resolve the issue.
Although VOIP is not a marketed feature of this machine, Brother will continue to monitor customer requests for possible future products.
Test the print operation of the unit by printing the User Settings. To print the User Settings, press Menu and choose Print Reports> User Settings > Start. The User Settings should begin printing. If the User Settings prints successfully, continue to STEP 6. If the User Settings does not print, your unit may require service. contact Brother Customer Service from the "Contact Us" section.
okay, sorry about that. I gave you the information for the wrong model number. Please give me a moment to correct this.
sorry about that. I gave you the information for the wrong model number. Try these steps please>
Once these settings are adjusted, try to receive a fax again to ensure that your fax receiving issue has been resolved. If you notice that your machine attempts to pick up the fax but fails with a 'communication error' please let me know.
okay, I am here.
Try these steps please>
okay, unfortunately that is the only way to check the settings.
Under Fax Setup right arrow to Basic Fax Setup and select it.
Right arrow to Answer Mode and select it
Under Answer Mode ensure your machine is set to 'Automatic'
press the right Arrow then select ok.