My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this.
Try these steps please.
Open the PrinterRemove the paper from the trayUnplug the printerVery important: Hold down the stop/cancel button. Plug the printer back in and turn the printer back on WHILE holding down stop/cancel.
Then place paper in tray and try printing againIf the error persists, let me know.