Printer Repair Questions? Ask IT Technicians for Answers ASAP
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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
how many times has it had this error?
ok, it means the mainboard is failing, it is not discharging the power in the board correctly, it builds up and causes this error.
The problem can continue to be rectified in the future via the power procedure, ro if that fails this procedure will also usually work.
But, it will stop correcting it at a point when the board suffers a complete failure (when the faulting capacitor actually completes the fault and stops functioning at all).
In this event the mainboard would need to be replaced.
If the printer is still under warranty, I would advise you now to get this board replaced before the warranty expires.
If it is out of warranty I advise not to get it repaired, the board is the most expensive part and the cost would far exceed the worth of the printer with what they cost now.
In this event keep doing the procedure and the one I gave you if needed, then when it remains on the error, it is best to purchase a replacement.
If you would like any additional information or assistance, please do not hesitate to let me know.
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