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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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Pro 3880 I enherited Canon paper. Do I have a problem

Customer Question

pro 3880 I enherited Canon paper . Do I have a problem printing this paper on mypro3880
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: The paper is new. Idont know what u mean by my canon
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am printing on I macdesktop version 10.11.8
JA: How long has this been an issue? What happened right before this popped up?
Customer: I tried to print yesterday with canon Matt paper .the printer keep regeting the paper
JA: Anything else you want the printer expert to know before I connect you?
Customer: No tanks. U are fast
JA: Thank you.
Customer: do u have any words of encouragement?
Submitted: 1 month ago.
Category: Printers
Expert:  WesPCDr replied 1 month ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 1 month ago.

It is possible that the paper is too thin for your model printer.

First try regular paper, if it works, then the Matt paper is not compatible for your printer model.