How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31138
Experience:  Printer and scanner problem resolver for over 15 years
32989067
Type Your Printers Question Here...
Richard is online now
A new question is answered every 9 seconds

I cannot get my printer to work as I had to change my

Customer Question

I cannot get my printer to work as I had to change my wireless Name.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: MFC_J435W
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I made a mistake on my laptop and I deleted my wireless password. and now have a new name and I can't get my computer to print or from any of my devices.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Yes I am tired and have spent a lot of time trying to do this myself and would like all the help I can get.
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Hi there and welcome

What we need to do is first disconnect the printer from the old network

To do this

Press Menu on the printer.

Press up or down arrow and choose Network. Then press OK.

Press up or down arrow and choose Network Reset. Then press OK.

Press 1 two times for Yes to confirm the changes.

Then connect the printer to the new network

To do this

On your Brother printer, press the Menu, press the up and down arrows to choose Network, and Press OK to proceed.

Press up or down arrow keys to choose Setup Wizard and press OK.

When Enable WLAN? is displayed, press OK to proceed.

This will start wireless setup wizard and the printer will search for available wireless networks. When it displays a list of available networks, choose your desired network and press OK to proceed.

Enter the password (network key) and press Use right and left arrow keys to enter lowercase, uppercase, and numbers.

Once done and connected then attempt again to print to it

Let me know the results please.