Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
What Operating System (OS) is running on the computer?
since we both are in different time zones, my response might not be on real time
please try the below
Turn off the printer and wait 10 seconds. Turn it on again Let the printer print the test page. After the test page is printed, unplug the usb cable connecting the printer to your computer. DO NOT turn off the printer while uunplugging the usb cable. wait for 2 minutes.urn off the printer and wait another 10 seconds. Then turn it on again.
then try a print
let me know if it still prints a test page
good to know its working..let me know if you need any further assistance
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