I'm sorry about the issue. Was it printing fine previously?
Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Is the printer currently working fine on the other computer?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you, and this issue can be complicated. Otherwise, I will provide written instructions. Please provide me some more information, so I can troubleshoot the issue.
- To confirm, both computers are not able to print right now. Is that correct?
- Is there any other cord, except the power cord, currently connected to the printer?
- Was there any change recently to your internet service / internet modem / router device that may have caused this issue?
- Can you put a document or photo faced down on the printer's glass, then press the Copy button / option on the printer, then does it copy fine?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,