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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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There has been a major update from Windows 10 and my Brother

Customer Question

There has been a major update from Windows 10 and my Brother Printer logo is missing. Had to do a search and used it but cannot keep icon on desktop??
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: MFC-J475DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: laptop PC Windows 10 but some still on 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing happened before - I just noticed it missing after updates on Sunday. I couldn't use the laptop until early this morning.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Had so many issues in other areas not sure whether it was yesterday or the day before.........sorry. Just going a bit crazy Rita
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Do you mean your computer is not able to print?

Is there any error or message?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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