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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 36853
Experience:  Troubleshoot printers, scanners, etc.
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My printer is not connecting to my computer - message -

Customer Question

My printer is not connecting to my computer - message - "looking for printer"
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Epson 4630
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAc
JA: How long has this been an issue? What happened right before this popped up?
Customer: OS X Yosmite 10.10.5 It used to connect and then they added drivers at my office so I could print there - would that have done something
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 6 months ago.

Hi,

I'm sorry about the issue. Is your printer connected to the computer with a USB cable? Or is the connection wireless?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 6 months ago.

Solution #1:

  1. Click on the Apple logo / menu at the top, then click on System Preferences.
  2. Click on Printers & Scanners.
  3. There, click on the Epson printer.
  4. Then click on the - (minus) button at bottom left, and confirm to delete it for now.
    - Make sure there is not any Epson item showing there for now.
  5. Make sure the Epson printer is powered on.
  6. Click on the + (plus) button at bottom left.
  7. If it detects the Epson printer, then click on it, then click on Add.
  8. Then see if you can print now.

Solution #2:

- If that does not work, disconnect the power cord(s) from your internet modem / router device(s) for a couple of minutes, then re-connect, then turn on

, then turn off printer, then disconnect power cord from printer for a minute, then re-connect

, then wait a bit, and check printing.

; If needed, try Solution #1 above again and check.

- If there is still any issue, please answer my questions in my previous reply above, so I can troubleshoot the issue further.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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