How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I recently refilled my ink cartridges and its still saying

Customer Question

hi, i recently refilled my ink cartridges and its still saying that they are empty. What can I do?
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: its a pixma 4200 and the cartridges are CLI-8
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: its only been about 2 hours the light in the printer are flashing like they do when they are empty and the warning window is popping up when I try and print
JA: Anything else you want the printer expert to know before I connect you?
Customer: i think that's it, thank you
Submitted: 6 months ago.
Category: Printers
Expert:  Bishop2701 replied 6 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer. That is an automated popup initiated by the web site. Unfortunately most printers have chips in the cartridges that tell the printer how much ink is left. Even though you refilled it you will need to reset the chip before the printer will recognize it.

Related Printers Questions