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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Cannot get it back on line, hpofficejet4500wireless,

Customer Question

cannot get it back on line
JA: What's the make/model number of your printer? How old is it?
Customer: hpofficejet4500wireless
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: notebook is a hp
JA: How long has this been an issue? What happened right before this popped up?
Customer: Comcast went down last wek and I lost it
JA: Anything else you want the printer expert to know before I connect you?
Customer: igot to where u put your pass word in and all it will take r letters
Submitted: 3 months ago.
Category: Printers
Expert:  Lorenz Vauck replied 3 months ago.

Dear Client,

thank you very much for your question. My name is***** and I will try to help you as quick possible.

Do you mean you cannot connect the printer itself to your wireless network or is it connected and you just can´t print on it from your PC?

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 3 months ago.
cannot get answer it is a hp wireless 4500 officejet it is off line cannot get it back on so I can print
Customer: replied 3 months ago.
printer is hpwireless 4500 officejet it is offline cannot get it back