thank you very much for your question. My name is***** and I will try to help you as quick possible.
This problem should be related to wrong printer settings and or a wrong / outdated driver. Would you mind if I´d take a look at your computer remotely to address this issue for you directly?
Thanks for your patience and best regards,
I hope you are doing fine and I am looking forward to your feedback, so that I can help you to resolve the problem to your satisfaction.
Thank you very much and best regards,
have you tried setting the paper type from the printer itself on the menu on the printer?
that is the way it is usually done. At the printer you tell it what tray has what paper.
then when you print you say you are printing to photo paper and it will automatically select the tray that the printer know has photo paper.