Hello, and thank you for using this service.
Sorry you are having trouble. I will help you now.
Actually, your printer does not have an email address. If you are getting a message about a connection, it's a different problem that I can help fix.
Is your printer connected directly to your computer with a USB cable, or is it connected to a wireless network?
OK. Have you been able to check on the printer (not on the computer) that the printer is connected to your wireless network? This usually involves pressing the buttons on the printer to get to the NETWORK menu, and then selecting your wireless network, or verifying it's connected to your wireless network.
Also, I'm sending you an offer for remote support which includes phone support. This way I could directly connect to your computer and call you if necessary to fix this for you. It's much easier and more effective for this type of problem.
No, we are not HP, and HP doesn't provide this type of support for free. We are a paid expert support site, and we fix problems with HP printers and many other brands. Also, your printer should not have an "email address". Is there a reason why you think it does, or think this is the cause of your problem?