Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
Do you see any error message?
for e.g. b200
Would you like me to remote in your computer and work on this issue directly?
It will help me to understand the problem better and will give me a better insight on how to troubleshoot the issue.
Please let me know if you don't wish for the remote support.