Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
Would you like me to remote in your computer and work on this issue directly?
It will help me to understand the problem better and will give me a better insight on how to troubleshoot the issue.
Would you still want me to look into this issue to tell you what exactly was the reason behind so you can troubleshoot the next time if it happens?
Or, you would like to close.