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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Wireless Brother printer that was working is no longer. OS

Customer Question

Wireless Brother printer that was working is no longer. OS window says printer is not connected
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: Brand new 2 weeks ago HL-L2380DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC OSX
JA: How long has this been an issue? What happened right before this popped up?
Customer: ITS MY WIFE'S SO DON'T HAVE AN ANSWER BUT IT FAILED YESTERDAY
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 1 month ago.
Category: Printers
Expert:  Md. Sadique replied 1 month ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 1 month ago.

Would you like me to remote in your computer and work on this issue directly?

It will help me to understand the problem better and will give me a better insight on how to troubleshoot the issue.

Customer: replied 1 month ago.
I DON'T KNOW WHY, BUT IT JUST STARTED WORKING.
Expert:  Md. Sadique replied 1 month ago.

Would you still want me to look into this issue to tell you what exactly was the reason behind so you can troubleshoot the next time if it happens?

Expert:  Md. Sadique replied 1 month ago.

Or, you would like to close.