Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
The most likely and common cause to this type of problem is that your printhead is clogged and dirty. It has to be cleaned because a printhead is the part of the printer which puts ink onto the paper.
Would you like me to remote in your computer and work on this issue directly?
It will help me to understand the problem better and will give me a better insight on how to troubleshoot the issue.
Let's try manually cleaning the printhead.
Take a paper towel and fold it into 4 turns and make it little thick. Then add little rubbing alcohol to it and then place it in the path of the printhead carriage. Then move the printhead carriage over it a few times.
Please follow this link to see a video : http://www.youtube.com/watch?v=yrAqXjX10xs
Tell me if it makes any difference to your problem.
Keep me posted.